General FAQ

Booking a Parking Spot
How can I book a parking space? Search for a place or event on our home page. Based on your personal preferences, the next screen will display the bes...
Tue, 22 Sep, 2015 at 2:50 PM
How Does ParkJockey Work?
How can I book a parking space? Search for a place or event on our home page. Based on your personal preferences, the next screen will display the best p...
Tue, 22 Sep, 2015 at 3:36 PM
Cancellation Policies
What is the cancellation policy for transient / event  and cruise bookings?  You can cancel a booking up until two hours before the start of your bo...
Thu, 10 Dec, 2015 at 4:18 PM
License Plate Questions
 I do not have access to my license plate number, can I still make a booking?   Yes, put “Rental” as your license plate number. Just modify your booking to ...
Fri, 18 Sep, 2015 at 5:26 PM
Arriving Early / Leaving Late
I have a booking for an event, concert, and/or HEAT game at AmericanAirlines Arena in Miami, can I arrive early to my reservation?   Yes, our parking locati...
Tue, 22 Sep, 2015 at 2:45 PM
Duration Change
How do I change the duration of my parking reservation? If the change of your parking duration results in a change to the total price then your best option...
Fri, 18 Sep, 2015 at 5:28 PM
Booking Confirmations
What do I need for proof of parking when I arrive at the location? All ParkJockey locations require to check your booking confirmation upon your arrival. Y...
Fri, 18 Sep, 2015 at 5:29 PM
Booking Change
How do I modify my booking? To modify a booking on the ParkJockey mobile application, simply tap the “Passes” tab, then select the desired booking, change t...
Fri, 18 Sep, 2015 at 5:30 PM
Parking Rate Discrepancy
Why is the online price different than the posted rate on site? All the prices you see on ParkJockey are set by our affiliated parking lot...
Tue, 22 Sep, 2015 at 2:42 PM
Sell Parking via ParkJockey
I am a landlord who owns a parking space. Can I rent it through ParkJockey? Yes, you can rent your parking space and get paid through ParkJockey. You need ...
Tue, 22 Sep, 2015 at 3:39 PM